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Credits: 3 Prerequisites: 17:194:511 and 514, or Permission of the instructor Corequisites: None
Principles and practices in organizational communication and quality assessment in industry, health care, government, and education. Topics include: surveys (communication audits and inventories), Baldrige-based assessment (criteria and application), interpretive approaches (historical analysis, participant observation, and in-depth and focus-group interviewing), and message analysis (content and interaction).