To All Permobil C500 VS owners: Should I wait for my vendor and Permobil rep?

stuck1 · 10-25-2008, 07:38 PM

I just received my Permobil C500 stander yesterday, everything is great except for one issue. When the chair was delivered and the chair was in standing mode the front casters were not touching the ground. The chair felt like it was going to tip over. Trying frantically to figure out the situation, my vendor called the regional Permobil representative only to get her voicemail. After leaving a messege on her voicemail, my vendor called Permobil and told a technician of the issue. The techncian told my vendor to press a certain combination of buttons to limit the standing angle of the chair. This new standing angle does not allow the chair go into a full vertical standing position. The chair came with documentation entitled "IMPORTANT!!! Please Preform All Steps in this Document when Delivering the VS Standing Seat"My question is, should I try to reset the standing angle using these instructions (would this void the warranty?), or should I wait and let my vendor and/or Permobil regional rep reset the angle?

SCI_OTR · 10-25-2008, 07:54 PM

Congratulations. You are one of only a few in this country to actually have taken delivery of a Permobil C500 VS. From what I understand, it is a considerable improvement over the previous C500 Stander. I haven't even had a chance to see a demo yet, so I can't provide any useful advice. I'm wondering, however, if you don't already know the answer to the question that you pose.

In any event, good luck with it and keep us posted on how it works for you.

stuck1 · 10-25-2008, 10:16 PM

Quote:

Originally Posted by SCI_OTR

I'm wondering, however, if you don't already know the answer to the question that you pose.

I have not gotten an answer yet, it looks like I am going have to wait until Monday and call my vendor and hope he was able to contact the regional Permobil rep.

anthony · 10-26-2008, 01:46 PM

Quote:

Originally Posted by stuck1

I just received my Permobil C500 stander yesterday, everything is great except for one issue. When the chair was delivered and the chair was in standing mode the front casters were not touching the ground. The chair felt like it was going to tip over. Trying frantically to figure out the situation, my vendor called the regional Permobil representative only to get her voicemail. After leaving a messege on her voicemail, my vendor called Permobil and told a technician of the issue. The techncian told my vendor to press a certain combination of buttons to limit the standing angle of the chair. This new standing angle does not allow the chair go into a full vertical standing position. The chair came with documentation entitled "IMPORTANT!!! Please Preform All Steps in this Document when Delivering the VS Standing Seat"My question is, should I try to reset the standing angle using these instructions (would this void the warranty?), or should I wait and let my vendor and/or Permobil regional rep reset the angle?

bravo on your new chair, i have the c500 stander. i would not adjust anything let the dme work that out.. i would like to know what features the vs have that the c500 don't have...seems like they don't want you full vertical..

stuck1 · 10-26-2008, 08:01 PM

Quote:

Originally Posted by anthony

bravo on your new chair, i have the c500 stander. i would not adjust anything let the dme work that out.. i would like to know what features the vs have that the c500 don't have...seems like they don't want you full vertical..

Well I don't the features of the previous C500 Stander but compared to the Chairman stander (my previous chair) it can raise my legs without going into a full laying position. The newly integrated R-Net electronics is a plus comared to PG Pilot Plus (side rant: The LCD does not have a digital speedometer readout). Also, while I was in the ordering process I was pleased to read the the seat elevator came standard (it was optional on my previous Chairman, but I don't know about the previous generation C500?) I am pretty sure both my vendor and Permobil, didn't think it was necessary to limit the standing angle (it was my vendors first time delivering the next gen C500 stander, so he was just as surprised as me). At any rate, I will give my vendor a call tomorrow and see if he has contacted the regional Permobil rep. Oh Yeah, I was able to get this within four weeks thanks to the VA, talk about timing huh?

stuck1 · 10-31-2008, 03:00 PM

Well my vendor and the Permobil rep. just left and know I am standing at a full [IMG]file:///C:/DOCUME%7E1/Arturo/LOCALS%7E1/Temp/msohtml1/01/clip_image002.gif[/IMG] (at a “tick tack” position). As you go from a sitting to sanding position, the back of the chair tilts back, as if going into a laying position, but I was told by the rep that there is a software upgrade the will eliminate the chair’s back to recline. Once that software is put through the ICS I will be completely in love with this chair.

10-25-2008, 07:38 PM	#1
stuck1 Junior Member Join Date: May 2007 Posts: 19	To All Permobil C500 VS owners: Should I wait for my vendor and Permobil rep? I just received my Permobil C500 stander yesterday, everything is great except for one issue. When the chair was delivered and the chair was in standing mode the front casters were not touching the ground. The chair felt like it was going to tip over. Trying frantically to figure out the situation, my vendor called the regional Permobil representative only to get her voicemail. After leaving a messege on her voicemail, my vendor called Permobil and told a technician of the issue. The techncian told my vendor to press a certain combination of buttons to limit the standing angle of the chair. This new standing angle does not allow the chair go into a full vertical standing position. The chair came with documentation entitled "IMPORTANT!!! Please Preform All Steps in this Document when Delivering the VS Standing Seat"My question is, should I try to reset the standing angle using these instructions (would this void the warranty?), or should I wait and let my vendor and/or Permobil regional rep reset the angle? Last edited by stuck1; 10-25-2008 at 07:44 PM.

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10-25-2008, 07:54 PM	#2
SCI_OTR Senior Member Join Date: Oct 2006 Location: Cleveland, OH Posts: 3,235	Congratulations. You are one of only a few in this country to actually have taken delivery of a Permobil C500 VS. From what I understand, it is a considerable improvement over the previous C500 Stander. I haven't even had a chance to see a demo yet, so I can't provide any useful advice. I'm wondering, however, if you don't already know the answer to the question that you pose. In any event, good luck with it and keep us posted on how it works for you.

10-31-2008, 03:00 PM	#6
stuck1 Junior Member Join Date: May 2007 Posts: 19	Well my vendor and the Permobil rep. just left and know I am standing at a full [IMG]file:///C:/DOCUME%7E1/Arturo/LOCALS%7E1/Temp/msohtml1/01/clip_image002.gif[/IMG] (at a “tick tack” position). As you go from a sitting to sanding position, the back of the chair tilts back, as if going into a laying position, but I was told by the rep that there is a software upgrade the will eliminate the chair’s back to recline. Once that software is put through the ICS I will be completely in love with this chair.