airline damaged my elevated toilet seat - now what?

daveh0 · 08-31-2008, 05:53 PM

It's not completely unusable but close - I'll have to have someone come over and rig something up until Continental, hopefully, takes care of it.

I'm guessing there are plenty of people here that have had something similar happen... My question is: what can I expect from the airline(replacement?, reimbursement for cost of repairs? -- although I don't think it can be repaired to its previous status, not a damn thing?) and which department should I begin with?

Mike C · 09-01-2008, 10:57 AM

Did you file a claim right away with the airlines? Usually you should report the damage right away at the airport to the airline, but if you didn´t, call right now. You only have a 24-48 hour window to report damage. You may have to prove the airlines caused the damage...something very hard to do if you didn´t file your claim right away.

SCI-Nurse · 09-01-2008, 12:21 PM

Yes, you should have filed your claim before leaving the airport with the CRO (complaint resolution officer) for the airline. They have to be on-call 24/7. If it is more than 24-48 hours you are probably out of luck. If it is less, you will have to go back to the airport to file the claim and they may still not honor it.

(KLD)

daveh0 · 09-01-2008, 12:50 PM

yeah I figured that I should have waited at the airport and filed a report right then and there but I didn't for all of the lazy reasons you can think of that would motivate me to take the 'get home now - worry about it later' attitude after an exhausting trip and flight.

Anyway, I just called the Continental baggage line. They took some basic info and opened a file/report. Basically, I now have 14 days from the date of travel to bring the toilet seat back to the airport for them to inspect it. What they'll do from there, I have no clue...

I plan to trek back over there today or tomorrow. I'll update the thread when I get some more info.

08-31-2008, 05:53 PM	#1
daveh0 Senior Member Join Date: Mar 2007 Location: Colorado Posts: 341	airline damaged my elevated toilet seat - now what? It's not completely unusable but close - I'll have to have someone come over and rig something up until Continental, hopefully, takes care of it. I'm guessing there are plenty of people here that have had something similar happen... My question is: what can I expect from the airline(replacement?, reimbursement for cost of repairs? -- although I don't think it can be repaired to its previous status, not a damn thing?) and which department should I begin with? __________________ *********************************************************** * c4/c5 incomplete * Injured in Summer 2003 * ************************************************************* Last edited by daveh0; 08-31-2008 at 07:25 PM.

09-01-2008, 10:57 AM	#2
Mike C Moderator Join Date: Jul 2001 Location: Deutschland Posts: 4,894	Did you file a claim right away with the airlines? Usually you should report the damage right away at the airport to the airline, but if you didn´t, call right now. You only have a 24-48 hour window to report damage. You may have to prove the airlines caused the damage...something very hard to do if you didn´t file your claim right away. __________________ "So I have stayed as I am, without regret, seperated from the normal human condition." Guy Sajer Last edited by Mike C; 09-01-2008 at 11:04 AM.

09-01-2008, 12:50 PM	#4
daveh0 Senior Member Join Date: Mar 2007 Location: Colorado Posts: 341	yeah I figured that I should have waited at the airport and filed a report right then and there but I didn't for all of the lazy reasons you can think of that would motivate me to take the 'get home now - worry about it later' attitude after an exhausting trip and flight. Anyway, I just called the Continental baggage line. They took some basic info and opened a file/report. Basically, I now have 14 days from the date of travel to bring the toilet seat back to the airport for them to inspect it. What they'll do from there, I have no clue... I plan to trek back over there today or tomorrow. I'll update the thread when I get some more info. __________________ *********************************************************** * c4/c5 incomplete * Injured in Summer 2003 * *************************************************************

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09-01-2008, 12:21 PM	#3
SCI-Nurse Moderator Join Date: Jul 2001 Location: USA Posts: 41,303	Yes, you should have filed your claim before leaving the airport with the CRO (complaint resolution officer) for the airline. They have to be on-call 24/7. If it is more than 24-48 hours you are probably out of luck. If it is less, you will have to go back to the airport to file the claim and they may still not honor it. (KLD)