I have a 2000 Chrysler Town and Country/Braun Entervan that I'm having a problem with. The problem started three weeks ago when my friend tried to open the side door and put the ramp down using the switch on the dash. I could see the gear rack moving but the door remained closed. The gear rack moved approximately 2 inches before the door popped open and opened it smoothly all the way after that. The problem got worse where the gear rack would bend quite a bit before the door opened. The dealer I bought the van from said it's most likely a problem with the rear track of that door and I should take it to my local Chrysler service center to have the rear track checked out. The mechanic put the ramp in manual mode so he could open and close it manually and the door seemed to roll smoothly on its tracks and had no problems opening or closing.
The mechanic felt that the bar that goes between the gear rack and the door was bent and he tried to bend it back but this did not fix the problem. I've found that if I opened the side door inch by inch for those first few inches of travel I wouldn't have any problems with the door getting stuck. The problem did go away for a short time but now it's starting up again and seems to be worse. Does anyone know what might be causing this and what the fix is? There are a couple of vendors close to my home but I don't trust either of them. The vendor that I usually deal with and bought this van from is a little over an hour away so I'm hoping this might be a fairly easy fix, I have a couple of friends that are mechanics that might be able to help out. Thanks in advance for any info!