Results 1 to 9 of 9

Thread: iPod Updating Blues

  1. #1

    iPod Updating Blues

    Grrrrr....

    Just wondering if anybody else has had this problem.

    I updated my iTunes software to version 7 a few weeks ago. Since then I have been unable to update or sync my 60 GB video iPod. I tried everything suggested on the Apple website but nothing works. I even tried re-installing version 6 but la-de-da it won't work anymore because of changes in the iTunes firmware. With the introduction last month of the latest generation of models, Apple has integrated the firmware and iTunes together rendering many older models unusable because iTunes recognizes the iPod as "corrupt" and won't sync it. This is the error message I keep getting everytime I try to do a restore:

    "The iPod cannot be restored. An unknown error occurred (1418)."

    So basically I can recharge my ipod by plugging it into the wall and that's it. If I try to plug it into my laptop, it freezes up other programs or causes a system crash. So I can still use it but can't update it and can't use iTunes. Anybody else have this problem? I have a 1 GB shuffle that is having the exact same problem except I can't get it to work at all, the lights just flash amber and green. Nothing on the Apple website about this. But I am reading lots of other disgruntled iPod users' comments on other forums and message boards.

    My love for Apple products is rapidly evaporating.

  2. #2
    Senior Member BeeBee's Avatar
    Join Date
    Dec 2004
    Location
    Washington, D.C.
    Posts
    991
    My son warned me against ever updating my software, so apparently he's heard of this happening. He gave me an iPod for my birthday (with my money ), set it up for me and warned me of ever updating my software. Sorry you didn't ask first
    BeeBee

  3. #3
    Senior Member wheelchairTITAN's Avatar
    Join Date
    Jun 2006
    Location
    Oakville, ON ... Just North of the 43rd Parallel, SocialistLand
    Posts
    2,043
    Quote Originally Posted by orangejello
    Grrrrr....

    Just wondering if anybody else has had this problem.

    I updated my iTunes software to version 7 a few weeks ago. Since then I have been unable to update or sync my 60 GB video iPod. I tried everything suggested on the Apple website but nothing works. I even tried re-installing version 6 but la-de-da it won't work anymore because of changes in the iTunes firmware. With the introduction last month of the latest generation of models, Apple has integrated the firmware and iTunes together rendering many older models unusable because iTunes recognizes the iPod as "corrupt" and won't sync it. This is the error message I keep getting everytime I try to do a restore:

    "The iPod cannot be restored. An unknown error occurred (1418)."

    So basically I can recharge my ipod by plugging it into the wall and that's it. If I try to plug it into my laptop, it freezes up other programs or causes a system crash. So I can still use it but can't update it and can't use iTunes. Anybody else have this problem? I have a 1 GB shuffle that is having the exact same problem except I can't get it to work at all, the lights just flash amber and green. Nothing on the Apple website about this. But I am reading lots of other disgruntled iPod users' comments on other forums and message boards.

    My love for Apple products is rapidly evaporating.
    The following from http://www.ipodnn.com/news/ seems to put you in the company of many:
    Shuffle owners protest "1418 hell" Hundreds of first-generation iPod shuffle owners are crying out to Apple for resolution after upgrading to iTunes 7 and trying to update their iPods. Many of these users report that updating the iPod renders it unusable with an "Unknown Error (1418)," effectively corrupting the iPods with no way to restore them. Some posts on Apple's own support forum suggest that owners of newly-replaced iPod shuffles are also experiencing the issue, and Apple has yet to respond. Users have already posted at least three Web pages to protest the problem, petitioning Apple to remedy the situation and demanding a fix. Such sites already include "shuf2006 Petition online," "Error 1418 - Fix Our iPods!," and "Shufflers Unite."

    William

    ... rolling since 1989
    ...

    BE NICE!It's free

    P.S. ~ I have "handicapabilities"

    TWITTER: @MacBerry

  4. #4
    Quote Originally Posted by orangejello
    . Since then I have been unable to update or sync my 60 GB video iPod. I tried everything suggested on the Apple website but nothing works. I even tried re-installing version 6 but la-de-da it won't work anymore because of changes in the iTunes firmware.
    One of my iPods is the 60 GB, and there is absolutely no way I would upgrade to iTunes 7 (more DRMs even though they have been cracked). It looks like you have tried everything that I would have recommended, and I'm surprised that the firmware download/install did not do the trick.

    Let this be a warning to others.

  5. #5
    Senior Member Broknwing's Avatar
    Join Date
    Mar 2004
    Location
    Central Florida
    Posts
    4,742
    Hmm...I guess I'm in the minority here...I'd heard of no problems with the 60gig and iTunes 7....but then again maybe it's b/c I'm on a Mac...I LOVE the new iTunes/iPod interface actually....

    I do a weekly system search for software updates(scheduled, I don't even think about it) & the iPod had an update just last week, so that may be contributing to your issue...I WAS having problems w/my iPod that I thought were hardware issues(not shutting off/when off not turning on if not plugged in) but those seem to be fixed since the update...

    Try searching for an iPod update and see if that will fix your problem...I don't know if it will or not, but it fixed the probs I was having(pre-iTunes7 sync)
    'Chelle
    L-1 inc 11/24/03

    "My Give-a-Damn's Busted"......

  6. #6
    I have!!! It was driving me crazy. But I deleted iTunes 7 and re-installed my 6 and it's working good now (knock on wood!). I think the problems are in the PC version of iTunes, which explains why Chelle hasn't had problems since she has a mac. Hopefully Apple figures it out quickly.
    If there is light
    it will find
    you

    --Charles Bukowski

  7. #7
    Senior Member Zeus's Avatar
    Join Date
    Jan 2002
    Location
    Sydney, Australia
    Posts
    3,432
    As Carrie said, this is definitely a PC-only problem, and apparently wide-spread. Older video iPods are especially susceptible because they need a firmware update to play the new higher-resolution video content on the iTunes Store.

    There is an iTunes 7.0.1 release. This may have solved the issue for some. The next thing I would try, which OJ has apparently tried, is a full 'Restore'. It will wipe all the files from your iPod, but it should fix any issues. Then iTunes should just copy all your content back.

    The third (and final) thing I can think of is resetting your iPod, then attempting to 'Restore' it again. Rather than retype the whole procedure, Apple's website has a simple explanation at the following link. It's the first of 5 problem-solving steps.

    http://www.apple.com/support/ipod/five_rs/

    Chris.
    Have you ever seen a human heart? It looks like a fist wrapped in blood! Larry in 'Closer', a play by Partick Marber

  8. #8
    The third (and final) thing I can think of is resetting your iPod, then attempting to 'Restore' it again. Rather than retype the whole procedure, Apple's website has a simple explanation at the following link. It's the first of 5 problem-solving steps.
    I did this too and no luck. Apparently this works for some, but not for others. I spent most of the weekend trying to figure it out. I even cleaned out my registry and tried every other trick I could think of.

    I wasn't going to update, but if you want to buy video off the site you now need iTunes 7. The problem is definately with the firmware. You'd have thunk Apple would have caught this beforehand. They are pulling a Microsoft here...

    My solution for the time being was to load everything onto my boyfriend's laptop and then synced it from there because he is still running 6. It worked. Not a great solution but it will work until Apple releases a patch or something. I was stressing out because I have a lot of my writing and other files backed up on my iPod and I couldn't even access them because my laptop was recognizing the iPod as corrupt.

    So yeah, let this be a cautionary tale to anybody out there who has an older iPod.

  9. #9
    Senior Member Zeus's Avatar
    Join Date
    Jan 2002
    Location
    Sydney, Australia
    Posts
    3,432
    I was chatting with OJ a couple of days ago and another fix came to mind. It may be possible to sync your iPod with a Mac to 'Restore' it and update its firmware before re-syncing the iPod back with your PC.

    Note that if you do this all data on you iPod will be erased, so back up your data beforehand. If you need access to a Mac your local Apple store should help.

    As OJ points out you need the firmware update if you want to play any new iTunes store videos on your first-generation video iPod.

    Chris.
    Have you ever seen a human heart? It looks like a fist wrapped in blood! Larry in 'Closer', a play by Partick Marber

Similar Threads

  1. Good Luck with That Broken iPod
    By Wise Young in forum Computers
    Replies: 13
    Last Post: 02-05-2006, 07:04 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •