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Thread: Lurch cant get into CareCure anymore...

  1. #1
    Senior Member Annabanana's Avatar
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    Lurch cant get into CareCure anymore...

    Hopefully someone out there can provide some trouble shooting info for him. He has been unable to get into CC for a couple of weeks now, whenever he tries to access it he gets the message saying that the address couldnt be found or is experiencing difficulties at the moment.

    If anyone can offer suggestions I will email to them.....thanks!

  2. #2
    Senior Member Jadis's Avatar
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    The website address has been changed so he may have redirection issues. have him clear his cache and then look through cookies and delete the ones that have anything to do with carecure or sci.rutgers.edu, then try again.

    is he trying to browse directly to carecure.org or go thru an old bookmark?

  3. #3
    Senior Member Annabanana's Avatar
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    I'm not sure how he is trying to access it, but I have sent him the link that I use to get in and he is unable to get in thru that one as well. He has phoned his internet provider and they have tried to help but it seems to have them stumped as well.

  4. #4
    In IE, have him go up on the Toobar to "Tools" then down to "Internet Options" and then "Delete Cookies", "Delete Files" and "Clear History". Deleting Files may not be needed but it won't (shouldn't) hurt anything.

    And he may want to hit the F5 key (make sure MS Keyboard F-Lock is on...or off? Try both ways! grrrr....) to reload the page just in case it isn't set to automatically do that in his IE options.
    "Be kind, for everyone you meet is fighting a great battle." - Philo of Alexandria

  5. #5
    Member chris B.'s Avatar
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    Unhappy

    I am having problems getting into website too. It takes several tries using carecure.org and sciwire.com address. Today, I had to do a search on MSN to get in. Is there a different address to use now?? Help. Please answer in laymen's language, I am not computer literate!!
    Thanks,
    chris B.

  6. #6
    Senior Member Jadis's Avatar
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    Chris, follow Bob's instructions. Basically, he told you step for step how to do what I said.

    Here's the addy for the page:
    http://carecure.org/forum/index.php

  7. #7
    Senior Member Annabanana's Avatar
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    He still cant get in. I emailed the info and he said he had already done what Jadis and Bob suggested.

    Any other suggestions?

  8. #8
    Senior Member Jadis's Avatar
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    Can he get in with another browser?

    for example, if he uses IE = try opera, mozilla, firefox, etc

  9. #9

    Dns

    Since all else is failing, have him call his ISP. Sometimes a nameserver doesn't refresh correctly. I've had this problem with certain websites in years past. The ISP can manually enter the correct domain info.

    -Chuck-

  10. #10
    Senior Member mr_coffee's Avatar
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    did u try to send him to a post? like send him this:
    http://carecure.org/forum/showthread.php?t=56336
    Injured:10-16-04
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