I recently began using a TrackerPro - bought a used one. It's been very helpful because the work I do is precise and am hoping the issue I'm having is user error.

I have the TrackerPro mounted on top of an iMac. The blue light cuts out during use and then the cursor stops responding. I downloaded the troubleshooting guide, tried repositioning and placing the sticker on a baseball cap, checked to see if there were any lights/reflections behind me (which there aren't) - but haven't been able to fix this issue.

If anyone uses a TrackerPro, do you have any other suggestions of things I can try before assuming the device isn't working correctly?

Thanks in advance!