bad information.
ask them what to do when the main battery isn't dead but the ramp wont deploy
i'll guess
You will need to manually open the door first if it didn't open
then hit the sure deploy button
or i have a older van and was deploying the ramp with sure deploy with the van turned off.
the ramp is now stuck out what should i do
i'll guess
start the van and let it run for a few min
then hit the sure deploy button
i'm also going to guess the difference is someone reading cards on a flow chart vers someone who actually knows how it all works.
i only know of one person there i'd ever ask questions (if he hasn't retired) and his name isn't flynn
also fwiw: it takes 2 buttons to run the ramp via sure deploy.
the first button turns sure deploy on the second one actually runs the ramp in and out.