Bent the caster stems on my TR which I received in 2012.
I bent them one time before and they sent the chair back to Tilite fixed them and sent it back in under 2 weeks, all went smoothly.

This time the DME guy looked at them, yes they're bent, they'll arrange to pick it up and send it to Tilite to fix etc. try and schedule it so that I'll be without the chair for the minimum amount of time.

Great.

They pick up the chair... a week later I phone up to see how things are going as you do !
The chair is still sitting at the DME!!

They can't get Tilite to issue a docket so they can send it to tilite.... allegedly Tilite says the chair is now too old to repair !!! 2012?

Anyone else run into this? is this for real ?