I was in the process of ordering a new wheelchair and had a question only TiLite could answer. The DME was refusing to initiate a conference call. I called TiLite directly and they said that they need an order number. I asked the DME for the order number. They refused to give it to me because they didn't want me working with TiLite. I got the local TiLite rep to find the order number and answer my question. The DME was so upset that I went around them that they cancelled the order.
I understand why they would be upset that I went around them. What I don't understand is why they would refuse to help. What choice did they leave me? They can't have it both ways. Totally unreasonable.