
Originally Posted by
RollPositive
Thats kind of a passive role "hope he reads it" position why not just email him direct my guess is he would appropriate the feedback especially from someone like yourself that is very detailed and Steve Balt who is the west coast director of sales.
Those are people that can make a change...local reps have no power.
The same issue happens to headrest too... Hasn't happened to my headrest recover. Mine is not covered with the same fabric as the thigh/hip support and calf support. The fabric, as you can see in the photo is a mesh kind of fabric