
Originally Posted by
landrover
I reached out to Marriott regarding using standard bed frames in at least one ADA room. This was the response:
Hello Mr., Marriott welcomes guests with disabilities and we are committed to providing an outstanding guest experience. In the United States and its territories, our hotels comply with all requirements as outlined in the Americans with Disabilities Act (ADA). As for hotels outside of the U.S. and its territories, they must comply with all governmental requirements regarding accessibilities. This includes applicable federal, state, provincial, and local requirements.
Your suggestion on beds that allow lift clearance has been shared with the operations team. We are always working to improve service and our hotels do make reasonable modifications to meet the needs of our guests. Our customers are a vital part of that process and we are honored that you took time to share your ideas with us.