I have Golz Twin-Star Exchange wheels on my Ti-Lite chair that are about 9 months old. One side is not locking into place. I called Ti-Lite and they said remove the axle from the wheel and there is an adjustment to make so the quick release bearings catch.

The issue is I cannot get the axle out of the wheel (either axle in either wheel). The axle spins freely but does not move at all so I can take it off. I wondered if it was rust from Chicago winter and sprayed it extensively with a lubricating/penetrating spray. After 24 hours is still does not move. To be clear when I say move the axle does not move back and forth inside the wheel. Not at all. Ti-Lite assured me it should.

Thoughts?

Thanks,
Steve