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Thread: Used RT300 Bike Repair

  1. #1

    Used RT300 Bike Repair

    I attempted to have my insurance buy a RT300, but was denied. Fortunately, I was able to purchase a used RT300 from a private party. The bike is working great, but the rep from Restorative Therapy is telling me if I want them to service it in the future I must send the bike to them now and have it inspected to make sure it is in good operating condition. The fee for this is going to run over $4,000. This seems outrageous to me. Has anyone else had this experience?

  2. #2
    Quote Originally Posted by oldschool View Post
    I attempted to have my insurance buy a RT300, but was denied. Fortunately, I was able to purchase a used RT300 from a private party. The bike is working great, but the rep from Restorative Therapy is telling me if I want them to service it in the future I must send the bike to them now and have it inspected to make sure it is in good operating condition. The fee for this is going to run over $4,000. This seems outrageous to me. Has anyone else had this experience?
    oldschool,

    I, too, was denied by insurance to get an RT-300. I just bought one last week and it's currently in transit.

    From an earlier email exchange I had with RT:

    In response to your inquiry about purchasing an RT300 privately, first I want to make you aware that RTI, however; cannot act as the intermediary in this scenario. The sale would be handled independently between you and the seller. Please note that the settings for the cycle would be specific to the seller as the user. In order for us to assist you with updating the setting/parameters as the new user, we would require a $1500 fee for an install/training session via Skype, or a $2500 fee for an in-home install/training session. In either scenario, we require a prescription as it is a class II medical device. At that point you would be eligible for clinical and technical support from RTI.

    I wholeheartedly agree that a $4000 retainer sounds like a shakedown.

  3. #3
    i believe it is all about greed.RTI.obviously wants a piece of the pie.why is it different people can use the same bike at a hospital rehab facility and there is not a astronomical charge for the therapist to change the setting charge.it.you would think leaves a bad taste in my mouth to want to deal with RT.you would think they already made their huge amount of money selling 0the bike and would be happy to help the next user.such as TECH-SUPPORT that other companies offer for a small fee.I WOULD TALK TO A THERAPIST AND OFFER HIM A COUPLE OF HUNDRED DOLLARS TO CHANG THE SETTINGS.

  4. #4
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    I am pretty disgusted with RT. Luck protected me just before I offered on a used RT. They have gone without competition for too long, so they think they are too cool. We bought a brand new Myocycle and every chance I get I smear RT's snooty, and greedy business practices.

  5. #5
    I am very familiar with this process that Restorative Therapies has in configuring a home system for someone after buying from a third party. I wanted to try to clear up some of the things said in this thread, as I don't think it has been totally fair to Restorative Therapies. I have been cycling for over 10 years and have had a great relationship with Restorative Therapies.

    First of all, I understand the frustration. If I wasn't approved through insurance to get a RT300 for home, I would try to figure out how to get it at the lowest price. I know we all want to better our health and the RT300 is great for that.

    I do know the reasoning for the patient to patient conversion fee that Restorative Therapies requires. The RT300 is a Class 2 Medical Device. This means you need a prescription and letter of medical necessity before using the system. When someone gets a home RT300, it is configured to that one person who had a prescription and letter of medical necessity. That home system also only has one ID that can be used on the RT300. This ID comes from the prescription and letter of medical necessity. It's not like a car, not just anyone can use it. You have to be specially programmed for the system to see success and prevent injury. The training and evaluation for the RT300 therapy are all under that one ID. This includes the prre-programmed therapy parameters for that person. If someone else tries to hop on that RT300, it is not a good idea because they are not prescribed or programmed for it. The reasoning is that RT300 is programmed to that one person and their ID. It could be dangerous for someone else to use that RT300 if they are not appropriate for those settings and parameters. The reasoning Restorative Therapies will want you to send it back is so they can do a full check on the system and the settings. This can be very costly, as it takes time and resources to do that. If Restorative Therapies just gave you a new ID without doing a valid check on the system, it could be a liability concern and dangerous for you as a rider. They have to check the range of motion, height, stimulation parameters, torque, etc. What would happen if they didn't do this and a patient had a fracture or was injured. This would be devastating for all parties, because it could have been prevented. Also to change the settings and parameters, which is an absolute must, it takes a lot of time and resources. They have to have someone come to your house to do this over the phone. It's not as easy as it sounds. As mentioned before, the home RT300 is programmed to one user and to program it to another user will require a thorough evaluation. This evaluation is to prevent any patient from getting injured or liability concerns for the company. I hope this clears some of this up.

  6. #6
    Senior Member
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    RTI only makes the stim electronics. The ergometer is a bought item from a German company I believe. The shakedown is to get you to buy a new unit. I eventually caved and used my eBay Sage 7 RT300 as a trade-in on a 12-channel new unit. I kind of wish I'd gone with Myocycle, but I really wanted 12 channels.

    FWIW you can configure the Sage computer using the PT password which I think is 1972. As far as getting any support with repairs, etc. I think you're out of luck.
    T3 complete since Sept 2015.

  7. #7
    Er, I've got an RT300 and have access to the programming in it. The settings can be configured via RTILink over the internet. They do need setting up to an individual as we are all different when it comes to the amount of stimulation and muscle response so it does require specialist knowledge for the setup. After that the machine can be configured to auto progress depending upon previous sessions.

    I will alter parts of a therapy but there are parameters I don't go near and leave to the experts.

    Whether that setup is worth $4000 is debatable...

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