I was hoping the regulars here could help me with some basics....

We have some older family friends who have been lovely to my Dad since his injury. They are in the 80's/90's. He is a WWII veteran who flew many missions in Japan. Surprising to me, he has never taken advantage of any VA benefits. He had no idea he had any! I only discovered this because they are going through a rough time right now and I am trying to help them sort through some medical/insurance paperwork. I was surprised to see that he wasn't using VA benefits (?Tricare) as a supplement to his Medicare, as I assumed he had them.

I would love to somehow get them into the VA system, once things stabilized.... just to see if there are some benefits that would help them. They are actually somewhat satisfied with their current doctors, but they could use some help as he is declining and has more home health needs. There is a decent VA hospital near to where they live (Hines VA, just West of Chicago).

What would be the best, first step for them?

Thanks.