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Thread: My SmartDrive

  1. #1

    My SmartDrive

    I got mine slightly used from a members ad here. The poster said there was some concern from others about the warranty being transferable. I wasn’t worried.

    It came last week, but since I broke the mounting bracket switching chairs I have very limited use with it so far. One thing I noticed was the charger did not seem to work correctly in that the green light wouldn’t come on unless I turned the charger over. That made no sense unless a relay was sticking.

    I got to talking again with the seller to find out when he got the unit which was only like three months ago. He said he had since heard from his supplier that the warranty is transferable. And that seems correct as there is nothing written in the warranty about limiting it to the original purchaser.

    So I called Max Mobility. Nice friendly chat ending with pack it all up we will send you a shipping label. Not sure why they need the motor, but I haven’t got the label yet, so maybe they are rethinking how much really needs to be sent back and forth.

    Earlier I saw some comments about cutting out or turning off. I experienced that too and there is a reason for it. On rough surfaces the motor has to decide if one is trying to make it stop or if it hit’s a bump. She said the fix is to hold the button on in those situations.

    One thing I saw in my short time using it was it’s sensitivity to how strong of a push one gives it. The harder you push the faster it goes.
    Last edited by nonoise; 05-21-2013 at 02:39 AM.
    I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

  2. #2
    Senior Member grommet's Avatar
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    You and I were both interested in that unit but I didn't hear back from the manufacturer about the warranty until after. They did tell me that the warranty goes with the unit not the owner. So good news there. Sorry about the trouble you are having. Please keep updating us on your experience with the SmartDrive. I'm hoping to get one and I need to know all I can.
    Last edited by grommet; 05-21-2013 at 02:00 PM.

  3. #3
    Quote Originally Posted by nonoise View Post
    One thing I saw in my short time using it was it’s sensitivity to how strong of a push one gives it. The harder you push the faster it goes.
    That's what I enjoyed the most when I demoed it, I felt really in control, very different from e-motion wheels.

  4. #4
    Senior Member grommet's Avatar
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    Quote Originally Posted by Big View Post
    That's what I enjoyed the most when I demoed it, I felt really in control, very different from e-motion wheels.
    I didn't have enough time with it to feel that control but in the half hour I did have to demo I started to feel some things as second nature. I am looking forward to getting one, I hope it works out.

  5. #5
    Senior Member ~Lin's Avatar
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    I'm so jealous! I hope it works perfectly for your needs once everything is fixed
    Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

    I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

  6. #6
    Yep, you should be all set once you get it back from Max mobility. Those things are high tech wonders, I plan on getting one eventually to replace my e motions, I just hope the chair will climb hills as well with that as it does with the e motions? Anybody know the answer to this question?
    "Life is about how you
    respond to not only the
    challenges you're dealt but
    the challenges you seek...If
    you have no goals, no
    mountains to climb, your
    soul dies".~Liz Fordred

  7. #7
    Quote Originally Posted by Curt Leatherbee View Post
    Yep, you should be all set once you get it back from Max mobility. Those things are high tech wonders, I plan on getting one eventually to replace my e motions, I just hope the chair will climb hills as well with that as it does with the e motions? Anybody know the answer to this question?
    How accurate are the elevations in GoogleEarth? Using them, that short stretch in front of my house that I went up is fifty feet long long with a rise of five feet. That is a ten percent grade. No wonder I don't like pushing up it. It did that fine.
    I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

  8. #8
    Thanks Lin and Grommet, I'm sure it's just a glitch in a relay in the charger and should be a quick turnaround. Shipping back and forth will probably eat up most of the time.
    I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

  9. #9
    Senior Member lynnifer's Avatar
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    I'd love to get one but knowing it stops on a bump would not make it work on my city sidewalks. If they could improve this ... and I thought there was supposed to be a remote? Is the button still between the legs on the charger?
    Last edited by lynnifer; 05-22-2013 at 04:26 AM.
    Roses are red. Tacos are enjoyable. Don't blame immigrants, because you're unemployable.

    T-11 Flaccid Paraplegic due to TM July 1985 @ age 12

  10. #10
    Quote Originally Posted by lynnifer View Post
    I'd love to get one but knowing it stops on a bump would not make it work on my city sidewalks. If they could improve this ... and I thought there was supposed to be a remote? Is the button still between the legs on the charger?
    I can tell you that they are working extremely hard on the remote. They have already made several changes to the design and firmware since it was originally introduced. Keep in mind that this is a product which is relatively new. Most current users would be considered "early adopters". Fortunately, Max-Mobility has made a commitment to retrofit units that are already in the field as upgrades/refinements are made.


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