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Thread: Accessible hotel shuttles

  1. #1

    Accessible hotel shuttles

    What has been your experience with hotels that offer shuttle services?

    My experience of late is that no hotels including the big chains offer an ADA accessible ride.

    I was told by a person at the DOJ that if a property offers shuttle services for guests they are obligated to provide such service for all guests, even if it means to hire out for a ride.

  2. #2
    Senior Member
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    I have never had problems getting accessible shuttles to/from hotels. There have been several times that the hotel I stayed at did not have one of their own, but they were happy to call around and find one I could use. Last time I was flying out of LAX, the Embassy Suites didn't have one so they just called around to the Hilton hotels and found one that would come get me at 4am so I could make my 6am flight. If the hotel you are staying at has a concierge, they would most likely be your best bet at getting an accessible shuttle. If not, being especially nice to the people at the front desk should help you get one. Let me know if you have any questions.

  3. #3
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    It really depends on where it's to, and what kind of shuttle service you're referring to.
    Disney, for example, will definitely have specific accessible shuttles. Something like a Holiday Inn that has a dedicated airport shuttle will likely NOT have an accessible shuttle.
    Instead of the hotel shuttle, you can look into local shuttle service providers. They will likely have a dedicated van/bus. Though these will be out of pocket.
    I hope this helps.
    Rollin' since '89. Complete C8

  4. #4
    Senior Member chris-k's Avatar
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    Yeah, I've run into that a bit. Some do, some don't.

    Like Crappler said, you can request an accessible shuttle from services like http://www.supershuttle.com/. I asked if the hotel would reimburse me since the AB guests used their shuttle for free. I'm still waiting to hear back from them

  5. #5
    Very interesting

    I found this ada.gov webstie
    http://www.ada.gov/reachingout/lesson71.htm

    Transportation as a convenience for customers

    Some businesses provide transportation for their customers as a convenience that supports their primary business. Examples include hotels that provide courtesy shuttle vans for guests going to or from an airport or other local destinations; tourist attractions or shopping malls that offer shuttle service to move visitors around the site; stadium owners or operators who offer their fans shuttle service between the stadium and the parking lots; and colleges that provide campus transportation services. Companies that provide services like these must offer transportation to people with disabilities.

    Equivalent service

    Companies that provide transportation services on demand (such as a hotel that sends a van to an airport to pick up a customer when the customer calls the hotel) can acquire vehicles that are equipped with a lift or can contract with another company to provide accessible service for the customers who need it. For example, a small hotel might hire a local transportation company that has a lift-equipped van to transport a hotel guest who uses a wheelchair.
    The important thing to remember is that the service provided must be equivalent. If customers without disabilities can get transportation quickly and easily, people with disabilities deserve equivalent service. The services offered to people with disabilities must be as convenient as the services offered to other people in terms of fares, schedules or response times, hours of operation, pick-up and drop-off locations, and other measures of equivalent service.



    A small hotel has hired a transportation company with a lift-equipped van
    to transport a hotel guest who uses a wheelchair.


    Accessible vehicles
    The rules are slightly different for companies that provide courtesy transportation on a fixed route (such as a hotel that runs a shuttle bus continuously to and from an airport). In this case, all vehicles purchased or leased since 1992 with a capacity of over sixteen people must be equipped with a lift. Vehicles purchased or leased since 1992 with a smaller capacity must also be equipped with a lift, unless the company provides equivalent service as described above.


    A larger hotel has purchased a lift-equipped bus to transport hotel guests. A man using a scooter is using the lift to exit the bus.


    These rules apply to companies not primarily engaged in the business of transporting people.

    Summary of Lesson Seven:

    Businesses that provide transportation services to support their primary business must provide equivalent service for people with disabilities.

    Businesses can provide equivalent service by acquiring and operating accessible vehicles or by contracting with another company to provide accessible transportation services when needed.

    The services offered to people with disabilities must be as convenient as the services offered to other people in terms of fares, schedules or response times, hours of operation, pick-up and drop-off locations, and other measures of equivalent service.

  6. #6
    Senior Member wtf's Avatar
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    Quote Originally Posted by ToastGuard View Post
    I have never had problems getting accessible shuttles to/from hotels. There have been several times that the hotel I stayed at did not have one of their own, but they were happy to call around and find one I could use. Last time I was flying out of LAX, the Embassy Suites didn't have one so they just called around to the Hilton hotels and found one that would come get me at 4am so I could make my 6am flight. If the hotel you are staying at has a concierge, they would most likely be your best bet at getting an accessible shuttle. If not, being especially nice to the people at the front desk should help you get one. Let me know if you have any questions.
    Yes definitely use the concierge to line up accessible transportation. When I was working, I took a trip to reno with co-workers. At the airport there wasn't an accessible shuttle, we called the hotel/casino and they sent a handicapped taxi at no charge we did tip the driver though. On our return flight, the front desk sent for a HC taxi.
    A dolla makes me holla, honey boo boo! - borrowed from Honey boo boo child

  7. #7
    Yes, if the hotel provides a shuttle, either for free or for a charge, for regular customers, within the USA, it MUST provide the same service for no additional charge for those who require accessible transport. They can either make their own shuttles accessible, or contract with a service which can provide the same service at no higher charge than when provided by the hotel for AB customers. They technically cannot require more notice, nor reservations if they do not require them for their AB customers.

    Don't just talk to some desk or reservation clerk about this. Speak directly to the hotel manager, and be prepared to have to call the corporate offices of the company if the manager is not cooperating or denies the existance of this ADA regulation.

    (KLD)

  8. #8
    Senior Member chris-k's Avatar
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    Thanks for the link!

    I'm going to send this with my receipt to the hotel I stayed in. They should reimburse me for paying for an accessible shuttle service.

    Quote Originally Posted by Tonyy View Post
    Very interesting

    I found this ada.gov webstie
    http://www.ada.gov/reachingout/lesson71.htm

    Transportation as a convenience for customers

    Some businesses provide transportation for their customers as a convenience that supports their primary business. Examples include hotels that provide courtesy shuttle vans for guests going to or from an airport or other local destinations; tourist attractions or shopping malls that offer shuttle service to move visitors around the site; stadium owners or operators who offer their fans shuttle service between the stadium and the parking lots; and colleges that provide campus transportation services. Companies that provide services like these must offer transportation to people with disabilities.

    Equivalent service

    Companies that provide transportation services on demand (such as a hotel that sends a van to an airport to pick up a customer when the customer calls the hotel) can acquire vehicles that are equipped with a lift or can contract with another company to provide accessible service for the customers who need it.

  9. #9
    Super Moderator Sue Pendleton's Avatar
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    This is one of the reasons newer hotels in a chain tend to group up in one area. While I shouldn't have to reserve in advance a shuttle I did ask the concierge the night before needing a taxi to an airport back in my AB days. Now I just make sure to let them know I need a ramp or lift equipped shuttle, if this is a normal service, or an accessible taxi the night before and at what time. While the shuttle may say Hilton or Marriott or Holiday Inn they pick up and drop off for all their subsidiary hotels in a group to meet the ADA standard.

    Learning to use a concierge can save you big bucks and give you leads on good restaurants and as my Grandmother taught me: places a lady shouldn't walk at night even with her tomboy teenage granddaughter as protection.
    Courage doesn't always roar. Sometimes courage is the quiet voice at the end of the day saying, "I will try again tomorrow."

    Disclaimer: Answers, suggestions, and/or comments do not constitute medical advice expressed or implied and are based solely on my experiences as a SCI patient. Please consult your attending physician for medical advise and treatment. In the event of a medical emergency please call 911.

  10. #10
    The only time i used a hotel shuttle service was in Las Vegas from the airport to the hotel(venetian). It went to a few diffferent hotels, was one of those small/medium buses, had a lift.

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