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Thread: Speedy Lift / Mazda 5

  1. #11
    Thank you. I wrote three dealers in the Miami area and two never wrote me back. One did (Solutions specialists in Miami Gardens) and has graciously answered my questions. I did not write to you directly after your request, nor have I received an answer to the several e-mails I sent your company to two different e-mail addresses posted in your website.

    Poor service is prevalent in this field, so you are not alone. But it leaves a wide window open for anyone with a competing product that is willing to go beyond answering a public complaint in your target market.

    Thanks again.

    Quote Originally Posted by Adapt-Solutions Manager View Post
    Hello Paramoto.
    I am the Manager at Adapt-Solutions.
    I am very sorry that you have not heard back from us. Our offices are currently closed; therefore I have not been able to make a thorough search for your previous emails. I will however make sure we find the reason for this unfortunate mistake and correct it first thing in the morning.
    I must admit that I am quite surprised that you have not heard back from us.
    We do our best to reply within 24 hours to all requests.
    I invite you to contact me directly, if you would like:
    My name is Gina Lewis and my email address can be found on our website. (under contact us)

    Again, my sincere apologies for this and I hope to be able to help you find a way to obtain the solutions you are looking for.

    Best regards,

    Gina Lewis
    T6 complete (or so I think), SCI since September 21, 2003

  2. #12
    Thank you for your honesty. I am sorry that we have not met your expectations but knowing where we are lacking is useful for improving the services we offer. I wish you the best.

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