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Thread: What to do when your agenty is bont people out

  1. #1

    What to do when your agenty is bont people out

    I use a agnt to care for me, The busines I used will ues people up.
    I am now on my thied pa who they are burtout fast. Shold I look for anthoer business?
    bucthlivingwith.blogspot.com/

  2. #2
    Moderator jody's Avatar
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    I think you are saying that you are having trouble keeping caregivers and CA help.

    Sometimes you get a run of bad luck with hiring help to care for you. It may not be the agency, or it might be that they dont screen their employee's well, or do they send people who are not well trained?
    I dont know quite how to say this, but, are you nice? some people are harder to work for than others, does anyone ever give a reason for not wanting to work with you?
    Last edited by jody; 02-09-2011 at 01:50 AM.

  3. #3
    I am easy to work for.
    bucthlivingwith.blogspot.com/

  4. #4
    Moderator jody's Avatar
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    where do you live? perhaps someone here is using an agency near you, and they can recommend them.
    welcome to care cure, sorry you got injured and need to hire help.
    Do you have a list of needs and expectations that you present to the prospective employee? so they have an idea of what their job entails? A lot of folks must hire a staff of people to assist in their daily life, so understand what you are going through.

  5. #5
    I'm sorry you are having a hard time keeping good help. It is our biggest battle.

  6. #6
    CPDis, if the same agency continues sending care providers who just aren't working out, is it possible to change agencies? Do you have a social worker/case manager outside the HHA you use? If so, she/he may be able to help you change to a different, more reliable agency.

    You might ask your social worker about it this way, "If you had a family member needing the kind of care I do, which agency would you recommend?" You often get better results asking in that way.

  7. #7
    Since it seems a lot of the issues in the PCA field are systemic--typically positions are relatively low pay with little or no benefits, people get burned out physically and emotionally from the nature of the job, many are juggling multiple jobs and clients--not all of whom may be pleasant to work for, retention rates are low, quality employees will move on to different agencies or jobs as soon as they can, etc--I doubt changing agencies is really going to make that much of a difference.

    However having said that, when I was relying on an agency for my caregivers, I did switch agencies after continually being left high and dry when the agency couldn't provide me with adequate care coverage. I did a lot of research to try to find an agency that had a higher employee retention rate, which percent were receiving benefits, etc--which wasn't easy as most agencies won't share that kind of info willingly. In the end I did find one I was happier with, although I have since moved to a setup where I hire and pay my own caregivers directly and only rely on an agency to cover a few part-time and relief shift. Even with a "good" agency, I still deal with staffing headaches in term of people leaving the agency after I have invested time and money in training them on my care.

  8. #8
    Since I'm old enough to be my husband's aides mother I sometimes feel like it is a generational thing.
    Being on time, trying to at least pretend you are not listening in on phone conversations are a couple of my peeves.
    There is not an agency in our community that will accept someone with his needs so we hire our own people under a waiver program.
    It pays nearly $16 (in our area this is good) an hour, they get worker comp benefits, he is very good natured, we keep their favorite snacks and sodas etc.
    When they are here they do a good job for the most part.
    One night last week an aide that sleeps over on an occasional Sunday called and asked if she could just come put him to bed as she wanted to go to a Casino with her mother. She frequently talks about how broke she is, but was willing to miss out on over $150?
    Sorry to go off on my own tangent.

  9. #9
    My very good new pa is turning out to be an bad one. Call off today always on
    the,phone kids. 3 days out of training.
    bucthlivingwith.blogspot.com/

  10. #10
    Quote Originally Posted by cpdisabled View Post
    My very good new pa is turning out to be an bad one. Call off today always on
    the,phone kids. 3 days out of training.
    Oh no. Keep trying, hopefully the right one will come along.

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