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Thread: FedExFAIL!

  1. #1
    Senior Member mr_coffee's Avatar
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    Talking FedExFAIL!

    So I was sending a package to julay in the great white tundra aka Canada, which should have gotten their BEFORE V-Day! But I noticed it said on the tracking incorrect address.

    I thought hm.....I mailed other things to that address how is this one incorrect? Turns out the address I was mailing things to all along was always wrong because I copy and pasted it wrong (Joyce did give me the correct address )! I forgot to copy 1 number at the start of the address.

    We'll say the address is 111 lollercakes dr. I copied 11 lollercakes dr .


    When other packages were delivered to that incorrect address they simply called and said hey did you mean 111 and not 11? She would say yes and everything was fine and dandy.

    So I called them and said, HI THERE! Whats the deal? It says you can't find the address? He said well let me check...it shows here we couldn't find the address on the 12th but we can find it today! I said oh good. He then responded with it will be delivered today.

    I then check again later that day it says delivered but I got this gut feeling that something wasn't right. I text julie and she said she didn't get any package!

    I checked the tracking # and it said it was delivered (and not signed). So I'm wondering where the hell this package is exactly.


    The first lady was totally useless to me. She told me it was my fault because they delivered to the address listed and I would have to call up the place that created the package and tell them to file a claim and then wait a few months to get a refund (if I get one she noted).

    I thought I was shit out of luck . . . I guess she's right they did do their job....then I called up julie and told her perhaps you can go directly to the house and pick it up. She said well whats the address? I told her and she said that address doesn't even exist. I was like oh good! Those motha effers!

    I call them back up again and say they delivered it to an incorrect address and he said well yah it looks like they delivered it to 11 TotallyNotTheStreet.


    Turns out they kept the 11 part of the address and put a new street name after it and thought perhaps that would be the correct address. Rather than actually calling her and asking her, hey we can't find it!

    I said well now what can we do? He said hold on I'll ask my manager. He then comes back and says sorry sir, you can't do anything directly because the originator was in Canada. I responded with, "I ordered it though!" He said I know but it doesn't work that way. I was like "WHO ARE YOU PEOPLE!" Everyone around me at work was listening in and loving it. This went on for awhile until he realized I wasn't going to just hang up the phone. It was like a soap opera almost but not at all.

    Finally he told me well what you could do is call her (Julie) and if she calls us we can get it all sorted out. So I gave julie the 100 digit tracking number and phone number to call. Luckily Julie got it all worked out and hopefully the package will be delivered tomorrow (if the people didn't open it and sell the awesome thing inside ha).

    After I got off the phone everyone was like, wow what a bunch of a holes! I was like I KNOW RIGHT? I'm Mr. Coffee for god sakes! (last part was a lie.)


    Last edited by mr_coffee; 02-15-2010 at 08:46 PM.
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  2. #2
    I wanna know what's in the package!

  3. #3
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    YEAH I have had tons of problems with fedex.. I go all usps now.. even if it is a bit slower people say

  4. #4
    I used to work for FedEx, (that's how I ended up getting fusion surgery lol) and I can tell you if the right person in PR gets a hold of your experience, someone's head is gonna fly. That whole situation was inexcusable! Call customer service, demand to speak to the supervisor, outline your complaint clearly and tell them you expect immediate resolution. They'll jump through hoops, believe me. Good luck!

  5. #5
    Senior Member brucec's Avatar
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    Quote Originally Posted by mr_coffee View Post
    So I was sending a package to julay in the great white tundra aka Canada, which should have gotten their BEFORE V-Day! But I noticed it said on the tracking incorrect address.

    I thought hm.....I mailed other things to that address how is this one incorrect? Turns out the address I was mailing things to all along was always wrong because I copy and pasted it wrong (Joyce did give me the correct address )! I forgot to copy 1 number at the start of the address.

    We'll say the address is 111 lollercakes dr. I copied 11 lollercakes dr .


    When other packages were delivered to that incorrect address they simply called and said hey did you mean 111 and not 11? She would say yes and everything was fine and dandy.

    So I called them and said, HI THERE! Whats the deal? It says you can't find the address? He said well let me check...it shows here we couldn't find the address on the 12th but we can find it today! I said oh good. He then responded with it will be delivered today.

    I then check again later that day it says delivered but I got this gut feeling that something wasn't right. I text julie and she said she didn't get any package!

    I checked the tracking # and it said it was delivered (and not signed). So I'm wondering where the hell this package is exactly.


    The first lady was totally useless to me. She told me it was my fault because they delivered to the address listed and I would have to call up the place that created the package and tell them to file a claim and then wait a few months to get a refund (if I get one she noted).

    I thought I was shit out of luck . . . I guess she's right they did do their job....then I called up julie and told her perhaps you can go directly to the house and pick it up. She said well whats the address? I told her and she said that address doesn't even exist. I was like oh good! Those motha effers!

    I call them back up again and say they delivered it to an incorrect address and he said well yah it looks like they delivered it to 11 TotallyNotTheStreet.


    Turns out they kept the 11 part of the address and put a new street name after it and thought perhaps that would be the correct address. Rather than actually calling her and asking her, hey we can't find it!

    I said well now what can we do? He said hold on I'll ask my manager. He then comes back and says sorry sir, you can't do anything directly because the originator was in Canada. I responded with, "I ordered it though!" He said I know but it doesn't work that way. I was like "WHO ARE YOU PEOPLE!" Everyone around me at work was listening in and loving it. This went on for awhile until he realized I wasn't going to just hang up the phone. It was like a soap opera almost but not at all.

    Finally he told me well what you could do is call her (Julie) and if she calls us we can get it all sorted out. So I gave julie the 100 digit tracking number and phone number to call. Luckily Julie got it all worked out and hopefully the package will be delivered tomorrow (if the people didn't open it and sell the awesome thing inside ha).

    After I got off the phone everyone was like, wow what a bunch of a holes! I was like I KNOW RIGHT? I'm Mr. Coffee for god sakes! (last part was a lie.)


    but remember, all that crap because YOU put the wrong address on it? huh, heh heh
    I had UPS screw up kinda like that once, bought something from a place in california from a vw dealer, they screwed up and put 627 for the address instead of 672.
    about a week later I noticed I hadn't gotten it and called the company, they saw they got the address wrong, but the final outcome was they told me to go down to 627 and get the packet, of course there was a 625 and 629 address, but no 627. called the company back and they said there was a address of 627 ......, goodbye
    We must reject the idea that every time a law's broken, society is guilty rather than the lawbreaker. It is time to restore the American precept that each individual is accountable for his actions.
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  6. #6
    Senior Member CapnGimp's Avatar
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    Ha, good story. Moral? When shipping items to Me LUV, use her address.
    Yepper, when dealing with folks on the phone, stick with it if ya want something done RIGHT. Don't be afraid to ask for higher ups and if all else fails git ROWDY wiff'em, invent wUrdZ. ALWAYS works for me.
    I have always believed the postal service is one of the FEW things Unka Sam got right.

    PS 'memmer@ALLtimeZ ewe ARE Mr Coffee

    DANG...using 'always' a lot... must mean I'm consistent.

  7. #7
    Senior Member CapnGimp's Avatar
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    you know, this reminded me of my best friend's dad growing up.
    He was a CARD, funny as hell! Once had about 50 t-shirts printed with his smiling face filling the front and written below in easy to read print...
    I know and believe in Fred Ramsey.
    I laughed my ass off and STILL do at that. Even wrote it in a few conspicuous places throughout the world.
    Methinks you would be a good candidate to carry on the tradition.

  8. #8
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    As an employee with the USPS I have to say ha ha.
    Hope she gets and likes the package.

  9. #9
    Getting anything shipped to, in, or around Canada is a complete PITA.

    Don't even get me started on amazon.ca.

    Now that yer half Canayen, you will learn the dark ways. It's the worst thing about our beloved country, even worse than the snow.

  10. #10
    If you think ExFed is bad, they are great compared to USPS! Two weeks ago their tracking indicated that my package was delivered but I did not get it. The company that shipped it said they fulfilled their obligation and had proof that the package was shipped and delivered so call USPS. I called USPS and they said that if tracking said it was delivered then, it was delivered. Somebody probably stole it. I knew that did not happen because I saw the mail delivery truck stop at my mailbox and went right out and got the mail. Did not matter...if the package was scanned, it was delivered to the correct place..it is a fail-safe procedure they use. So I am up the creek.

    Two days later, a person two blocks away on a different street with a different name and street number brought the package to me. Good old American fail-safe USPS!
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