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Thread: Dme reviews- good and bad

  1. #11
    Health Aid of Ohio screwed my chair up. I was at Metro , they and Metro have some kinda deal going on. HAO has a Christmas party every year for the PT"s and OT's , humm. They came to measure me at Metro for my chair. Just my luck I get some rookie. After waiting like 6 months after I was home , the chair finally came. I'm a T-4 and the chair was for a T-12 or lower. Also for somebody about 5' 8" , not 6' 3". Balance was way off , wrong backrest , chair to low and to short. My PT who comes to the house saw it and just laughed. Told me to get the right chair. They screwed up big time. So I spend 4 or 5 months in this chair waiting on the new one. They should of just left the loaner or brought it back. New chair comes. Has the right back and seat. The color was wrong lol. Also the chair again is to short. He moves the axle assy. all the way back and it's very tippy. Bunch of guys at a company I did work for built my ramp for the front door. Their all carpenters and got the specs from the ADA. The chair is so tippy I cannot go up the ramp forward. I have to go up backwards. If I go up forward the front wheels just go up and you get nowhere lol. Both wheelie bars have broken off. Needless to say massive head slam lol. My buddy made me some from steel. Chairs so tippy , it would be nasty life without them. You call them they could care less. Then they had the balls to bill me for the changes on the new chair. They sold me a T-4. I worked on my harley less. I'm always fixing something on this pc of crap. in about a year i get a new one. When this one was ordered I knew nothing about chairs. I trusted them for their experience lol. When I get the new one you can bet it will fit me right and it won't be from them idiots at health aid of Ohio.
    oh well

  2. #12
    my all time "favorite" hospital home in moosic pa. rehab ordered me a shower/commode chair. was never coming i called insurance, wont pay cause it has wheels and its considered a luxury item. so i really needed it i paid 1500.00 which was 1/2 down. before they ordered it. when they delivered it it was so big like for a 200lb person. i weigh 117lbs, i had to pay a 520.00 restocking fee for them to take it back. i got nada. what choice did i have. these dme are a sin for what they charge and give to people. they figure what can we do about it? bad advertising is a good start.

  3. #13
    great lets spread the word. ken, im currently w/ atg from cinci, so far so good, lol. ill keep u posted.

    i know tilite and their reps stop in here. you ppl should pay attention, health aid is making you look very bad.

    spread the word






    Quote Originally Posted by kenf View Post
    Health Aid of Ohio screwed my chair up. I was at Metro , they and Metro have some kinda deal going on. HAO has a Christmas party every year for the PT"s and OT's , humm. They came to measure me at Metro for my chair. Just my luck I get some rookie. After waiting like 6 months after I was home , the chair finally came. I'm a T-4 and the chair was for a T-12 or lower. Also for somebody about 5' 8" , not 6' 3". Balance was way off , wrong backrest , chair to low and to short. My PT who comes to the house saw it and just laughed. Told me to get the right chair. They screwed up big time. So I spend 4 or 5 months in this chair waiting on the new one. They should of just left the loaner or brought it back. New chair comes. Has the right back and seat. The color was wrong lol. Also the chair again is to short. He moves the axle assy. all the way back and it's very tippy. Bunch of guys at a company I did work for built my ramp for the front door. Their all carpenters and got the specs from the ADA. The chair is so tippy I cannot go up the ramp forward. I have to go up backwards. If I go up forward the front wheels just go up and you get nowhere lol. Both wheelie bars have broken off. Needless to say massive head slam lol. My buddy made me some from steel. Chairs so tippy , it would be nasty life without them. You call them they could care less. Then they had the balls to bill me for the changes on the new chair. They sold me a T-4. I worked on my harley less. I'm always fixing something on this pc of crap. in about a year i get a new one. When this one was ordered I knew nothing about chairs. I trusted them for their experience lol. When I get the new one you can bet it will fit me right and it won't be from them idiots at health aid of Ohio.
    Bike-on.com rep
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  4. #14
    Senior Member wheeliecoach's Avatar
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    I am with ATG in Connecticut. I have had no issues. I went in there with what I wanted (TiLite ZR), and even though they typically do not deal with TiLite (preference is Quickie), I did not get an argument or anything. I had done all of the measurements before hand...and we talked about the concerns he had...but in the end, he ordered what I wanted. The chair came without any problems and he has contacted me to make sure I am still liking my chair. Definitely recommend Toby and ATG.
    "Unless someone like you cares a whole awful lot nothing's going to get better. It's not." - Dr. Seuss

  5. #15
    Hello, I've been lurking for a while and decided to post. I've ordered three chairs from three different DMEs.
    The first was a Quickie 2 from National Seating and Mobility in Annapolis Junction, Maryland. I got this chair right out of rehab. I didn't know anything about wheelchairs or measurements or anything, so the DME did all of the work. The chair fit me well and I continue to use it as my primary wheelchair.
    The second was a Quickie Ti from Robert's Home Medical in Maryland. I still didn't know any better, so I let the DME do the measurements again. I didn't even demo anything. Every measurement that could possibly be wrong was wrong. One guy tried to help, but in five years I haven't gotten the chair comfortable, which is why I still use the Quickie 2.
    This past Wednesday, I went to Woodrow Wilson Rehab Center in Fishersville, VA. I can't recommend this place enough. I got sent there through the Virginia Department of Rehabilitative Services and didn't have to pay a dime for a day's worth of PT and wheelchair evaluation.
    Joe Fangman, my PT, spent basically the whole day with me and was awesome. He taught me floor-to-chair and chair-to-floor transfers, curb hopping, and going down stairs. They have an FES bike that used to belong to Christopher Reeve, which I got to ride! I can't wait to get one for myself, even if I have to pay out of pocket.
    Joe and Jeff (whose last name I don't remember) spent hours with me demoing chairs and cushions and backs. We went with a TiLite 2GX, with a Jay J3 back.
    I wanted a folding chair because I have a Braun Chair Topper on my car, which only works with folders. I was considering a Quickie GTX, but it's apparently being discontinued and has some reliability issues. I really wanted to try an Air Flight. Woodrow Wilson didn't have a demo model and when Joe called the company, they said they don't have any distributers in Virginia and couldn't send a representative with a demo. We decided not to go with a TiLite TX because we can't be 100% sure about the front and rear seat-to-floor heights yet. I think my next chair's going to be less adjustable.
    The DME herself didn't show up until Joe and Jeff and I had decided on all of the dimensions and specifications. She's going to submit it to my insurance, then to the Virginia DRS, which may pay the deductible, so I may not have to pay anything out of pocket. The chair won't be ready for a couple months, so I'll report back when it arrives or if I have any further comments about the DME.

  6. #16
    HLH, Wow, I am stunned by your rating of Metro rehab. I have been using them for the past 20 + years and have had no problems with them. Dave in service is Awesome the rest i really can't comment on. I have gotten 3 powerchairs from them the first was an E&J YIKES!!!! suckedddddddd. Everything else has been great. Just demo'ed a 6000 at RIC today. Waiting to demo a permobil 500??

    rmk

  7. #17
    Nothing wrong with Metro. It's HAO that sucks. Metro saved my life , between life flight and the trauma center. 5 years later I wondering if that was a good or bad a thing. lol The hospital and rehab center are top notch. Why they deal with HAO is beyond me. If you send somebody home for their first time in a chair , you would think you would make it right for them.
    oh well

  8. #18
    u know what funny ken, the dumb fucks are being 9investigated and to top it off they are ignoring my complaint w/ the cleveland bbb. their final notice went out to weeks ago. that makes them look so bad.

    hey u tilite reps, i suggesdt u take notice, its not just me. or maybe u just dont give a shit, if i see that to be the case this zr will be the last,. i tell everyone i see thats a gimp about health aid, funny thing, most of them agree.
    Bike-on.com rep
    John@bike-on.com
    c4/5 inc funtioning c6. 28 yrs post.
    sponsored handcycle racer

  9. #19
    ok atg rehab are good ppl. cindy adams is my rep. great lady. my zr is ready to be ordered. they do exactly what is asked by me, they are thorough and efficiant.
    i havent actually ordered it yet, i may be switching back to colours, they dont put up w/ this kind of shit. ill decide soon.
    2 thumbs up..

    since the health aid fiasco, i have spoke w/ several gimps who have been screwed by them. funny thing is i have an outstanding balance w/ the,m from my last zr that i was fighting w/ them over. so i requested the paperwork from my old ins co, write there in writing they upcharged by 3x retail then charged my 20% on that. they wont see a dime./
    they did respond at the last minute to the bbb, i rejected it of course. nothing but snakes......i wrote a rebuttal.
    they really screwed themselves, they have some dim wit handling it, she has from day one been in cover my ass mode, what happened to trying to make things right w/ the customer, it is a service industry afterall. this entire situation could have been defused early on w/ some proactive customer service.
    Last edited by fuentejps; 06-26-2009 at 07:38 AM.
    Bike-on.com rep
    John@bike-on.com
    c4/5 inc funtioning c6. 28 yrs post.
    sponsored handcycle racer

  10. #20
    Senior Member WheelieMike's Avatar
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    I got my first Quickie XTR from National Seating & Mobility in Evansville, IN. Sales and service was top notch, friggin insurance switched so now they aren't in network. I now have to go thru Easter Seals, a little slow on paperwork, but nothing bad enough to switch DME's.

    Will this thread include feedback on people who install lifts and handcontrols?
    Stupidity ain't illegal, but it sure is inconvenient.


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