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Thread: RTI 300 owners : help

  1. #1
    Senior Member NW-Will's Avatar
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    Vancouver WA USA - - Male T4 ASIA B incomplete
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    RTI 300 owners : help

    Hi,

    This is going to sound lame I know, but if you have
    any ideas I would really appreciate it.

    I am at the moment in rehab in hospital and they have
    an RTI 300 machine I would love to use.

    When they hook me up to it, they select all the default
    settings, and I am not connected to the database and
    there is no internet connection. Go is selected and
    the warm up starts. The crank starts to turn for
    maybe 30 seconds when an error message comes
    up on the screen. "No crank rotation detected cycle power"

    They cycle the power but I get the same message, went
    through this routine 4/5 times until the PT's give up and
    declare the machine too much trouble.

    If anyone has had this error and knows how to rectify it
    I would really appreciate it as I would love to try this
    machine.

    thanks for any ideas

  2. #2
    Senior Member
    Join Date
    Mar 2007
    Location
    minnesota
    Posts
    2,086
    Have you or the PT's contacted the RTI website? From what I have read there, they seem to have a good customer service division.

  3. #3
    Wow, they sound like dedicated PT's . I thought those had to be connected to the internet to work? Maybe I'm wrong, I dont know a real lot about the RTI.
    "Life is about how you
    respond to not only the
    challenges you're dealt but
    the challenges you seek...If
    you have no goals, no
    mountains to climb, your
    soul dies".~Liz Fordred

  4. #4
    i have one they need to call rti and theyll fix it sometimes mine does that and i just unplug it for a few minutes and everything is ok mine is hooked up to the net
    to alcohol the cause of-and solution to-all of lifes problems [homer simpson]

  5. #5
    Senior Member
    Join Date
    Mar 2006
    Location
    connecticut
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    8,272
    I have never used one that wasn;t connected to the internet, but I had some problems a while back, and my pt was on vacn, I emailed the rti people, and the got back to me very quickly, and told me how to correct the issue. The email addy I used was support@restorative-therapies.com. (From their web site).
    T7-8 since Feb 2005

  6. #6
    Senior Member JayColorado's Avatar
    Join Date
    Jul 2005
    Location
    Denver, Colorado
    Posts
    120
    The bike definitely has a bad feedback sensor that RTI will need to fix. FYI, the bike does not need to be connected to the internet to work.

    Cheers,

    Jay

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