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Type: Posts; User: Tom Borcherding

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  1. Here is the brochure for the Permobil Connect...

    Here is the brochure for the Permobil Connect from the Permobil website - https://permobilus.com/wp-content/uploads/2018/03/Connect_Brochure_Pages.pdf
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    We do offer a Heavy Duty cover as an accessory,...

    We do offer a Heavy Duty cover as an accessory, to provide additional protection for the cushion that would help in these applications being discussed. You can check with ROHO customer service to...
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    cfx, Contact me directly about your ROHO backrest...

    cfx, Contact me directly about your ROHO backrest experience so I can track the history that led to your dissatisfaction. I'll need the product serial number if you can find it. I suggest you also...
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    Hi Landrover, The picture you shared looks...

    Hi Landrover,

    The picture you shared looks like you can go with the extra row of cells (for more depth) with no problem related to the fit to the seat pan / wheelchair. I don't know if that means...
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    Hi airart1, You are good-to-go with using the...

    Hi airart1, You are good-to-go with using the ROHO Low Profile and sounds like you have the adjustment dialed-in for how it works best for you. The Low Profile cushion works well for the car seat...
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    You should be able to adjust your Low Profile...

    You should be able to adjust your Low Profile cushion, to reduce your seated height while in the car. Once adjusted, you should only be adding about 1/2" to your seated height. As for the other...
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    Hi Rainman, Let me first clarify to all readers...

    Hi Rainman, Let me first clarify to all readers that you are not leaving the inflation valve open (which would lead to immediate deflation of the cushion), rather you are leaving the ISOFLO control...
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    automation, contact me with your name / address...

    automation, contact me with your name / address and I'll get some ROHO inflation pumps sent out to you on Monday so your clients can have what they need with the cushions you deliver.
    ...
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    Mark and I were always on opposite sides from a...

    Mark and I were always on opposite sides from a business competition perspective, but that didn't stop us from being friends and working together both on advocacy issues and to solve problems when we...
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    Hi gjnl, I don't know what to make of this, but...

    Hi gjnl, I don't know what to make of this, but happy to help connect you to the right people within Permobil. I should have your contact information from when we have been in touch previously, but...
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    Ed, give me a call tomorrow and we'll get you...

    Ed, give me a call tomorrow and we'll get you squared away using our warranty program.

    Thank you,

    Tom Borcherding
    Permobil Seating and Positioning / ROHO Inc.
    618.222.3505...
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    This issues tracks back to a policy decision /...

    This issues tracks back to a policy decision / policy interpretation that Medicare made more than a year ago, which is now being followed by other insurance companies.

    Medicare has not indicated...
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    Hi Ty, I'm with Permobil Seating / ROHO. ...

    Hi Ty,

    I'm with Permobil Seating / ROHO. Please call me and we'll get this sorted out. I suspect it is a cushion set up issue, but we'll see. My direct number is 618.222.3505. If you get my...
  14. Hi fasdude, you should obviously be getting...

    Hi fasdude, you should obviously be getting longer usage out of your ROHO cushion than 2 years. And if you get a leak in your High Profile cushion within the first 2 years of ownership, we can...
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    Hi Steve, good question specific to a ROHO...

    Hi Steve, good question specific to a ROHO Cushion. In most cases you would want to use one of the ROHO Select Series cushions (QUADTRO SELECT or CONTOUR SELECT) when the application involves...
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    In searching online (sunrisemedical.com), it...

    In searching online (sunrisemedical.com), it shows the Sunrise distributor for Argentina is LOH Medical. You can contact them through the Sunrise website. I suggest you take your question directly...
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    Hi Wheelin, The Mosaic cushion is a bit taller,...

    Hi Wheelin, The Mosaic cushion is a bit taller, with larger air cells. I believe the Low Profile cushion is better suited for use as a car cushion, given the lower height and better lateral...
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    Yes, you can vary the height of the cells within...

    Yes, you can vary the height of the cells within a ROHO custom cushion. You have 4 heights of cells from which to choose (ranging from 1" to 4"). You can also indicate if you want one or more cells...
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    Here is the link to the website page with...

    Here is the link to the website page with additional information on the ROHO custom cushion program:

    http://permobilus.com/product/rohocustom-cushion/

    The design chart already provided is...
  20. Let me put this one to rest. TiLite is a...

    Let me put this one to rest. TiLite is a Permobil company. It was acquired by Permobil in 2014. As it has throughout its history, TiLite operates from Pasco, Washington. Not my role here to comment...
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    Hi Badger, the cushion you plan to stow in the...

    Hi Badger, the cushion you plan to stow in the overhead bin will be fine. When you first use the cushion in Ft. Lauderdale, give it a quick inflation check. I don't think the 841 feet of altitude...
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    funklab, Fair enough criticism. My knowledge of...

    funklab, Fair enough criticism. My knowledge of "all things aircraft" is not a strong suit! The point I was trying to make is to carry your cushion onto the plane with you (to keep it safe and free...
  23. DJ, I'm not real confident in that solution over...

    DJ, I'm not real confident in that solution over the long haul but I applaud your creativity! If you get any signs that the patch is not holding, give me a shout.

    Take care!

    Tom
  24. Hey DJ, Why don't you call me tomorrow and we'll...

    Hey DJ, Why don't you call me tomorrow and we'll discuss options to help you out.

    Thanks!

    Tom Borcherding
    ROHO / Permobil
    618.222.3505
    tom.borcherding@permobil.com
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    Hi Paul, why don't you contact me directly and...

    Hi Paul, why don't you contact me directly and I'll see what support I can connect you to within Permobil. Regardless of brand, you as the consumer should definitely have a voice in the product...
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