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    Hello, That would actually need to be determined...

    Hello, That would actually need to be determined by your dealer and Customer Service. Please contact your dealer as soon as possible to see if this change can still be made.
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    Hello, The typical build time for a rigid chair...

    Hello, The typical build time for a rigid chair without any custom shop work is about 10 days. Most chairs ship UPS Ground which takes any where from 5-10 days depending on location. Since you are...
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    Hello Blackgmc99, Let me do some research and see...

    Hello Blackgmc99, Let me do some research and see what I can find out for you.
  4. Hello, TiLite is not directed by insurance...

    Hello, TiLite is not directed by insurance companies to provide a specific bearing, but we determine what bearing we feel is the best quality for most users and provide accordingly.
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    Hi Brad09, Yes, you should be able to get it back...

    Hi Brad09, Yes, you should be able to get it back to 3.5 but I would recommend getting with your dealer to have a CAD drawing completed to make sure.
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    Elarson thank you for the suggestion and for...

    Elarson thank you for the suggestion and for helping us improve our services. :)
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    Hello, The footplate is an integral part of the...

    Hello,
    The footplate is an integral part of the frame that stabilizes and adds support to the caster arms and forks. Unless modified by TiLite, the footplate must stay inside the frame tubes.
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    It is a work in Progress! :)

    It is a work in Progress! :)
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    Hello, If NSM does not return your call be sure...

    Hello, If NSM does not return your call be sure and let customer service know when they contact you and hopefully they can get you into contact with the local sales rep in your area.
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    Hello, Here is the link to the TiLite Options...

    Hello,
    Here is the link to the TiLite Options from the website http://www.tilite.com/documents/TiLite_Options.pdf?mod=12115 . In order to know if the chair can be fitted for 24" rear wheels a serial...
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    I've forwarded your comments on to our Marketing...

    I've forwarded your comments on to our Marketing Team. We appreciate the feedback. No promises that it will be done, as we have many projects on our plate, but it is always good to get the feedback...
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    Sorry to hear you are having problems locating a...

    Sorry to hear you are having problems locating a TiLite dealer. Can you PM us? We'd like to find out what dealers you contacted and lets see how we can get you in touch with someone in your area. ...
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    Thanks Stephen!!

    Thanks Stephen!!
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    Great. Thanks. Check your email. I just sent...

    Great. Thanks. Check your email. I just sent it.
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    I have a picture for you but I'm having problems...

    I have a picture for you but I'm having problems attaching it to the thread. Can you private message us with your email address? The chair has gone through Engineering, Cut-Off and Bend. It is now...
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    No release date has been set but its getting...

    No release date has been set but its getting closer.
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    We blast the powder coat off of the frame and the...

    We blast the powder coat off of the frame and the compound that is used in the blasting process makes it very hard to get a nice shinny polish on the titanium after the paint has been removed. It...
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    Thanks for the clarification. We strip the paint...

    Thanks for the clarification. We strip the paint with a blasting compound. No EPA issues. :o
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    Cute. Good luck.

    Cute. Good luck.
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    Yes. We can strip it of it's paint and repaint...

    Yes. We can strip it of it's paint and repaint it (titanium or aluminum) or strip it of it's paint, and make it a satin finish, if it is a titanium frame. However, we cannot put a polish finish on...
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    I'd go with what Stephen indicated. This is more...

    I'd go with what Stephen indicated. This is more current information than what we have. Our response would have been that they won't work as the bearing is too small, but it sounds like Stephen is...
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    We use a powder coat process for painting our...

    We use a powder coat process for painting our frames. The paint is applied to the frame and then it is baked in an oven.
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    The number one reason we don't use titanium in...

    The number one reason we don't use titanium in the cross tubes is cost. We can design the aluminum extrusion to provide the strength we need without the expense of titanium and still keep the weight...
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    Thanks. I'll see what I can do.

    Thanks. I'll see what I can do.
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    Can you get me TiLite's sales order number for...

    Can you get me TiLite's sales order number for the chair? (You can get this from your Dealer.) We don't use any user's name or Dealer's purchase order numbers in production. We track the chairs...
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