AOL Safety and security question.

[Hunker]

When I came into work I had to reboot because AOL saftey and security stated I had to to update my virus scan. I have done this three times and every ten minutes it pops up? My saftey shields states "excellent" I have 512 RAM and at the time PABXSOFT.COM, AOL help, Explorer and AOL 9.0 are running. I do not believe that is the answer because I have ran more programs with 256 RAM. I am at a loss.
Thanx for any help,
Matt

[Patonb]

It seems the update didnn't install correctly. Never used AOL so, don't know exaactly how to fix it. Try manually reinstalling the update. Alot of programs have this ability.

Hopefully someone has better AOL experience, but its a start.

[Hunker]

Thanx,
AOL just gave me the "delete cookies crap" - I think I will call the call accounting co. I belive it may be in a RAM or Cache ? I'll get them but I had to fix one of my Okidata 3410. Victor my friend @ Printer repair depot told me how to tighten the roller. I have had proplems before with AOL, when I installed the Security update it deleted Sygate which was a bummer. I wonder if data can boggle in RAM?
Best regards,
Matt

[teyrn]

I'm having a bit of trouble understanding the issue. Are you saying AOL keeps prompting you every 10 minutes to reboot to update the virus definitions? If this is the case you may need to empty out the temporary internet files folder and try and update again. There are two ways to do this. One is to open IE and under tools click the internet options link. When the dialog box opens you will have the option to delete temp internet files, cookies and all offline content. Doing this will empty out the cache and allow you to redownload the update for your virus definitions. The second way to do this is with Windows Explorer. Double click my computer double click the C: drive. Expand the documents and settings folder and click the folder that is titled the same as your user name. In that folder you need to click the Local Settings folder then you will see Temporary Internet files and the Temp folder. Empty both these folders out and you have now cleared your cache. You can now do the update again for your virus definitions. The first way is the simplest the second way is more thurough and gurantees all files are deleted.
You might just for the sake of safty and redundancy create a restore point before deleting the contents of these folders. The files within are not needed but you never know some temp folder may contain the prefrances for a website or application that you didn't want to lose and have to rebuild from scratch.
When you navigate to the documents and settings folder you may find that application data and local settings folders are not visible. By default they are hidden and to unhide them you need to go to the tools menu in Windows Explorer and click folder options. Under the View tab uncheck the box next to hide system files and folders and uncheck hide file extentions of known file types. When done click ok and you should be able to see the hidden folders application data and local settings now.
good luck

[Hunker]

Thanx I just said that suxs when you have to start over, yet I fixed an Okidata printer. I like to work and fix stuff.:)
Best regards,
Matt
I called Victor @ Pinter Repair Depot, on the printet head bar you can adjust the tension. Righty tighty , lefty loosey - I did it backwards, then reversed and perfect. Tey I agree and I will restore and a few free months of sevice for loss of income from AOL. People who help people find a good day.:)